Last updated: April 7, 2026
We are committed to a fair and transparent refund policy. This policy specifies when you are eligible for a full or partial refund, how to submit a request, and the processing timeline. All payments and refunds are processed through Paddle as our Merchant of Record.
Paddle acts as the Merchant of Record for all Vorantiq subscriptions. This means Paddle is legally responsible for processing your payment, collecting applicable taxes, and issuing invoices. When you submit a refund request, we process it on your behalf through Paddle, and the refunded amount is returned to your original payment method.
In accordance with consumer protection rights applicable in Saudi Arabia and the European Union, new subscribers are entitled to a full refund within fourteen (14) calendar days from the date of first subscribing to any paid plan, provided:
⚠️ Note: The cooling-off period applies to new subscriptions only, not automatic renewals.
If you subscribed to an annual plan and decide to cancel within 30 days of the subscription or renewal date, you are entitled to a pro-rated refund calculated as follows:
Example: If you paid $950/year for the Professional plan and cancel 45 days into a new billing cycle, your refund = ($950 ÷ 365) × 320 ≈ $832.19.
Monthly plans are generally non-refundable once the billing cycle begins, as the full service is activated from the start of the cycle. Exceptions include:
If a documented service outage (recorded on status.vorantiq.dev) exceeds the thresholds defined in the SLA, you are entitled to service credits as follows:
| Outage Duration | Credit Entitlement |
|---|---|
| 24 – 48 hours | 10% of the current month's fee |
| 48 – 72 hours | 25% of the current month's fee |
| Over 72 hours | 50% of the current month's fee |
Credits apply to Professional, Business, and Enterprise plans only, and are deducted from the next billing cycle.
Refunds will not be issued in the following circumstances:
Send an Email
Send your request to support@vorantiq.dev with subject: "Refund Request — [Your Name]"
Include Required Information
Your full name, registered email, invoice number, and reason for the refund request
Review and Decision
Our team will review your request within 1-3 business days and notify you of the decision
Refund Processing
Upon approval, refunds are processed through Paddle and appear on your original payment method within 5-10 business days
This Policy is governed by Saudi Arabian consumer protection regulations, including the E-Commerce Law and Consumer Protection Law. For EU users, additional rights under the Consumer Rights Directive (2011/83/EU) apply, including the unconditional right of withdrawal within 14 days.
If you are unsatisfied with a refund decision, you may escalate your complaint to the relevant supervisory authority or use Alternative Dispute Resolution (ADR) mechanisms. You may also contact Paddle directly via their website for issues related to payment processing.
Our support team is ready to assist. Reach us at support@vorantiq.dev and we will respond within one business day.
This Refund Policy reflects our commitment to fairness and customer trust. We believe that a clear and fair refund policy is the foundation of a long-term relationship with our customers.